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FAQ

How long will my order take to arrive?

Orders normally take 1 to 2 business days to ship out. Once shipped, UPS Ground delivery normally takes from 2 to 5 business days, depending on the destination. Expedited shipping takes up to 1 business day to ship out. On high-volume holidays, please allow for a few extra days.

How do I know that my order is in process?

You will receive an email confirmation of your order.

I tried placing an order, but the system rejected it. Why?

An incorrect billing address is the most common reason for an order not to be accepted. Make sure that the billing information you enter matches exactly the address that appears on your most recent credit card statement.

Do you customize products?

No, we do not sell customized display cases.

The product or felt color I am interested in is currently unavailable. When will it be in stock again?

Please contact us for the estimated time of arrival.

Do you mount the items displayed on the display cases?

No, but it’s easy for you to mount them yourself. You can pin the medals to the felt, and you can use double-sided, acid-free adhesive foam discs (found at craft stores in the scrapbook section) to attach patches, pictures, and other items. The felt is mounted to a frame which can be taken out of the display case. This makes arranging your display items easier.

Do you sell nameplates?

No, but you can easily get an engraved nameplate or plaque at a trophy store or buy it online.

Do you ship to APO and locations outside the United States?

Yes. Items sent to APO, FPO, Alaska, Hawaii, Guam, Puerto Rico, and other destinations outside the U.S. ship via United States Postal Service Priority Mail.

If I order a flag, will it be already folded?

No, but you can easily fold it into a triangle to insert it into the display case. See a video on how to fold the American flag.

My flag does not fit in the display case. Why? 

A possible reason for your flag to not fit is that you have a display case for a smaller flag (3 ft. by 5 ft.) and you are trying to insert a larger flag (such as a 5 ft. by 9.5 ft. flag, also known as a memorial flag). Also, please see the previous question on how to fold the flag into a triangle.

What if I am not satisfied with my order?

At Freedom Display Cases, we stand behind the quality of our products. If you return the merchandise for any reason within 30 days of the delivery date, we will issue an exchange or refund, or credit your account. Upon return, we will inspect the merchandise. Make sure that you do not deface the boxes and return them in the same condition as you received them. You will be responsible for additional shipping charges if no mistake was made by us. Before returning merchandise, you need to email us for authorization. There is a $8.00 re-stocking fee. If you cancel an order after it has shipped, we will apply a restocking fee for each item canceled. Important: Shipping fees are not refundable.

Do you offer a discount if I buy a large quantity?

Our shopping cart automatically applies a 10% discount on each item when you buy 2 or more display cases as part of an order. We offer additional discounts when you order 10 or more display cases; contact us with details about your order.  

Do you accept purchase orders?

Yes. Please contact us about the items you want to purchase, the billing address, the shipping address, and the preferred shipping method. We will send you an invoice payable no later than 30 days after placement of the order.

I am a merchant and would like to sell your products. Do you drop ship?

Yes. We offer dropshipping of our products with no set-up or monthly fees. You can learn more at Sell our products.

 

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